Thank you for shopping with Fencywear. This Shipping Policy explains how and when your order is processed and delivered. Please review the information below before placing an order.
1. Order Processing Time
Orders are typically processed within 1–3 business days after payment has been successfully confirmed. Processing does not occur on weekends or public holidays.
During periods of high order volume or in the event of unforeseen circumstances, processing times may be extended. If this occurs, we will notify you by email.
2. Shipping Origin and Delivery Area
Fencywear is an online retailer that fulfills orders from international fulfillment partners. Orders shipped to the United States are dispatched from overseas, including China.
We currently ship to delivery addresses within the United States only.
3. Shipping Methods and Estimated Delivery Time
Orders are delivered using established shipping carriers and logistics providers that service U.S. destinations.
- Standard Shipping (Free): Estimated delivery time is approximately 8–15 business days after shipment.
Please note that delivery timeframes are estimates only and may vary due to carrier operations, customs processing, weather conditions, or other factors beyond our control.
4. Shipping Rates
We offer free standard shipping on all orders shipped within the United States.
5. Customs, Duties, and Taxes
Because orders are shipped internationally, they may be subject to customs inspections in the destination country. Any applicable customs duties, import taxes, or related fees assessed by U.S. authorities are the responsibility of the customer.
Fencywear does not control or guarantee whether such charges will apply, as they are determined by customs authorities.
6. Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing a tracking number. Tracking information becomes active once the carrier updates the shipment status.
7. Delayed or Lost Shipments
If your shipment appears significantly delayed or is confirmed as lost, please contact us at support@fencywear.com. We will work with the carrier to investigate the issue and determine an appropriate resolution.
8. Contact Us
If you have any questions regarding shipping, please contact our customer service team:
Email: support@fencywear.com
Phone: +86 139 7325 2517